Anyway, I was now a different theme in mind, but the concurrence of strange circumstances (no, no, I sank into boredom) imposed again customer service to the forefront. I'm working so research on the net, when one of the connections was gone. He went, as if it never was not. I first restart your computer (windows os users know why this martial leo dict medicine), because as usual the first problem in itself looking. Nah, do not respond. And recently we have introduced the famous fiber, the new router, say better than the previous one (the latest marvel, what if). It is simply impossible leo dict not to work.
It reminds me that Telekom has a customer service. I am taking up a fixed and lo and behold! There is no fixed does not work. We have Extra Trio, cable still works properly. I do not understand in this technology, and is wondering, I thought it was all connected. But man happiness every day learn something new. It is good that mom has t-mobile card. Small obstruction: notice that we use all of Telecom's services? "In contact with the operator, press 5". I have to admit a lot better organized pressing buttons than with Telenor. I come in million small voice (I forgot the name, I'm always in the art of remembering names was bad). I express the problem and Conversation me kindly hearing, and notify that my problem was recorded. I wonder for how much to expect to be resolved. He says, "Quick, in a few minutes." Thank you, goodbye.
Half an hour later, nothing changes and again "press 5". This time the second leo dict operator, once again hear my problem, and confirmed to me that the problem is recorded. I say that I just have not decided, and it is said that it will be all right in a few minutes. It is 15Xpar minutes, I think. "You will be contacted colleagues". OK, but when I expect a call? "I do not know, it depends on how it was before your application. I can not know. ". Did I say how surprised when she heard that I was her friend said that the problem will be solved in a few minutes? So, the result is after the second call was that the problem leo dict is recorded and will contact my colleagues, but no one knows that tells me even approximately when. I got the impression that either the operators and technical support are not working in the same company or hide information from each other. Feel free to me unlikely that the operator does not have insight into the situation and that can roughly estimate that when colleagues will be able to address the issue, to me at least said she would call the next year, and it would be more acceptable than "do not know". But I was assured wholeheartedly that will call me.
2 hours later mom again "pressed 5" and performed the same questioning as I do. I can not get over that I was not at home: she said her nice operator only to "reset the router leo dict because it certainly overheated because of the long connection, it often happens". Say, do you know this extra mega giga universal solution to all problems? Overheated router because of the long connection?!? leo dict
And, as I said, the man every day something new to learn, and that's a good day. What have we learned today nicely: The most difficult task that every customer service leo dict has to solve the problem at the first contact. In our case, the operators have failed there. Until operator # 3rd Operator # 2 said big no-no any customer service "do not know" Find out why she is actually called, hear and understand the problem completely. Do not promise leo dict if you are not sure that you can fill. Users who pay your services will be ruthless and call you a liar even. Operator # 1 promised that the problem will be solved within a few minutes. It did not happen. leo dict Operator # 2 did not provide leo dict time information but promised to call colleagues. And that did not happen. Do not forget to laugh. Yes, when you talk live with clients easily, they see your smile and this is an advantage over the phone contacts. Your correspondent can not see and can not use visual leo dict accessories like your šarmerskog smile. But because his sense of hearing as locked and loaded. Is heard more than you think, and therefore pay attention leo dict to the tone in which you talk. Your mood is felt in his voice. The voice on the phone your only weapon and the only representative. In as much as you on the phone customer service does not work The multi great person, a must is that each operator has secured technical support and access to relevant data, you can at any time contact responsible for troubleshooting.
"Who's the SALE?
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