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Hopefully by now you’ve gotten your hands on the shiny new JIRA Service Desk and your IT team is flying through internal service requests like never before. Well there’s more good news. What if I told you that you could make your IT team’s lives even better? You can. Connect your JIRA Service Desk to the knowledge base in Confluence , and provide customers with the answers before they ever raise a request. It’s roloeganga complete self-service for your customers – no wait, no work, no worries.
Your team’s first priority is making sure that your office’s important systems run smoothly, not creating knowledge articles. In Confluence roloeganga creating knowledge articles is dead simple. We bundled best practices for documenting common solutions roloeganga with the how-to and troubleshooting article blueprints.
Connecting your knowledge base in Confluence roloeganga to your JIRA Service Desk is easy. Once you have set-up roloeganga your application link , add a knowledge base from the ‘Knowledge Base’ tab. If you already have a space in Confluence dedicated to storing knowledge you can use it as your knowledge base, or you can set up a new one. We make it easy to manage on the back-end, so your customers are satisfied on the front-end. roloeganga
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