You can easily define single views for the entire team, and customize adp ipay queues for specific a

This is part three of a series of blogs taking an inside look at JIRA Service Desk, the newest member of the JIRA family. JIRA Service Desk is a modern and flexible service desk experience that integrates directly with JIRA, our issue management software used by more than 22,000 teams worldwide.
Get your team working on queues right away. JIRA Service Desk comes preconfigured with the following seven default queues: My open tickets Needs triage General IT support Faults & outages Purchases SLA at risk SLA breached
Organize requests into streams of prioritized work, and define the priority to match your IT team’s process. Customize queues to show only what you need to see, so your team can focus on working on the next important thing.
Ensure that everyone is always working on the right requests at the right time with queues powered by the amazingly flexible JIRA Query Language (JQL). A queue lets you define what issues are shown using JQL, the columns that are displayed, and the priority of issues through ordering.
You can easily define single views for the entire team, and customize adp ipay queues for specific areas of expertise, allowing you to triage more efficiently. Queues give your team a single view, so everyone stays in the loop.
If a customer requests a software upgrade a month before they actually need it, you can lower its priority using JQL. Use the power of JQL so that only issues that are due in the next couple of days are on your team’s radar. SLA displays within your queues
JIRA Service Desk is not a simple red-light-green-light system. If you were driving and traffic lights were going from green to red without any warning, accidents would be inevitable. Your service desk team needs to know what s happening to navigate requests.
SLA displays within the queues make it easy to know how much time is remaining on a request. As you get closer to the SLA, the timer will automatically turn yellow, then red if the SLA is breached. SLA timers help you visualize just how much time you have left, so you can keep track of what needs to get done. Automate triage
When someone requests a piece of software, you can configure JIRA Service Desk to automatically flag it as a purchase order, adp ipay add labels, components, and other needed fields. Next, the request will go directly to the purchases queue.
Thanks for the feedback on JIRA Service Desk. We re glad that you are excited about the product and the functionality it provides.
Pricing JIRA Service Desk has been challenging for us. Given the diversity of customers we have and the different ways that they use JIRA, it was difficult to create a pricing adp ipay structure that truly satisfies everyone.
We have currently structured the pricing and focused our product for IT teams who support their customers within their organisation. Our goal was simplicity, adp ipay which is why we have priced adp ipay JIRA Service Desk this way, rather than introduce additional complexity adp ipay dealing with different types of users at different costs.
“All of these queues are included right out of the box: Just install, and you re ready to go.” I have installed Service Desk and there are no predefined Queues. Did I do something wrong?
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