The startpage colors startpage remain even after the request has been completed, and the issue resol

This is part two of a blog series taking an inside look at JIRA Service Desk, the newest member of the JIRA family. JIRA Service Desk is a modern and flexible service desk experience that integrates directly with JIRA, our issue management startpage software used by more than 22,000 startpage teams worldwide. Read part one about our intuitive customer portal here. Part two: service startpage level agreements (SLAs)
SLAs startpage are a huge focus for most service desks. That’s why JIRA Service Desk comes with powerful built-in SLA management that makes it easy to configure what you need. So easy, in fact, that you can do it under a minute: Powerful SLAs, out of the box
When you create a new project, JIRA Service Desk will automatically start recording the following three metrics so you can track how your team is performing: Time to first response Time to resolution Time waiting for support
JIRA Service Desk’s powerful rules engine automatically startpage applies SLA targets as requests enter the queue. SLA displays make it easy to know how much time is remaining: as you get closer to your goal, the timer will automatically turn yellow, then red when the SLA has been breached.
The startpage colors startpage remain even after the request has been completed, and the issue resolved. Once you complete the request within the SLA, it will display a green check; if you have breached the SLA, it will show a red ‘x.’ Be proactive
Signaling is important. If you were driving and traffic lights were going from green to red without startpage any warning, accidents would be inevitable. startpage Your IT team needs to know what’s happening to navigate requests.
With JIRA Service Desk, you can be proactive, not reactive. SLA timers help you visualize just how much time you have left, so you can keep track of what needs to get done. Simple color coding makes it easy to visualize what can wait versus what needs to be worked on right away.
What’s the point of using SLAs if they’re hard to find? In JIRA Service Desk, SLA information is displayed everywhere in queues, issue detail view, in JIRA issues themselves, and in the SLA dashboard so SLAs are always front of mind.
JIRA Service Desk helps you keep your eye consistently on the clock, no matter where you’re working. Check how much time is left before startpage breaching the SLA from within the JIRA issue itself. High SLA visibility translates to better performance, and better performance makes for happier customers. It’s a win for everyone especially your IT team. Flexible and powerful
You can also set up advanced SLAs with just a few clicks; start, pause, and stop timers as requests move through different stages of your JIRA issue workflow. What if after receiving a request, you need additional information from a vendor or your customer to resolve a problem? Contact your customer and have the clock automatically stop ticking. Waiting startpage on a customer or an external third party to provide you with additional information should not make you breach your SLA.
Different priorities require different resolution timeframes. Harness the power of JIRA Query Language (JQL) to create specific SLA targets for individual issue types. Help your team crack on the must-fix-now blockers first, and then the lower-priority requests afterwards; not the other way around.
Thanks for the feedback on JIRA Service Desk. We are sorry that some of you have friction with the pricing startpage model, particularly with using JIRA Service Desk to provide support outside of your organisation. startpage
Pricing JIRA Service Desk has been challenging for us. Given the diversity of customers we have and the different ways that they use JIRA, it was difficult to create a pricing structure that truly satisfies everyone.
We have currently structured the pricing and focused our product for IT teams who support their customers within their organisation. Our goal was simplicity, which is why we have priced JIRA Service Desk this way, rather than introduce additional complexity dealing with different types of users at different costs.
How about you fix your pricing model already? It would be infinitely startpage smarter for you, instead of posting all of these blog entries about features on a service no one can afford because startpage it wasn’t priced by people living in the same plane of reality as the customers.
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