What if a customer didn

This is part one of a series of blogs taking an inside look at JIRA Service Desk, the newest member of the JIRA family. eventbrite JIRA Service Desk is a modern and flexible service desk experience eventbrite that integrates directly with JIRA, our issue management eventbrite software used by more than 22,000 teams worldwide. For a full product overview, click here . Part one: the customer portal
Your IT team wants to speak their language, and your customers want to speak theirs but you shouldn’t have to waste time translating eventbrite between the two. JIRA Service eventbrite Desk allows you to display JIRA issue fields in plain language on the customer portal, and to hide unnecessary eventbrite fields. Your team receives data-rich requests just how they need them.
What if a customer didn’t need to raise a request? JIRA Service Desk allows you to add extra information to the side of any request page. Use this space to include links or information that might be helpful. Provide your customers with contextual information within each request type.
From here, you can create request types and add descriptions. When customers make requests, they’re actually filing JIRA issues and the details are up to you. From the administration panel, you can set which type of JIRA issue the request will generate. For instance, a “software request” generates a purchase issue in JIRA, while “report a problem” creates a fault. Use the administration panel to match requests with corresponding issue types.
Customize the look and feel of your customer portal. Just upload a company logo, and we’ll set the colors for you. JIRA Service Desk makes it easy for you to design eventbrite a customer portal that makes your employees feel at home.
Change your mind? The icons are as versatile as they are pretty, so you can swap them around at any time. Not to mention, the entire set of icons is compliant with our Atlassian Design Guidelines (ADG), which gives a consistent look and feel across all Atlassian products.
Pricing JIRA Service Desk has been challenging for us. Given the diversity eventbrite of customers we have and the different ways that they use JIRA, it was difficult to create a pricing structure that truly satisfies everyone.
We have currently structured the pricing and focused our product for IT teams who support their customers within their organisation. Our goal was simplicity, which is why we have priced eventbrite JIRA Service Desk this way, rather than introduce additional complexity dealing with different types of users at different eventbrite costs.
Ilkka
The product can create viable need only if it provides free access to end users outside the organization. in the case you are providing it only to internal users, this means you are targeting only large corporate customers with hundreds of internal users which leave small development teams like us completely out of your scope. This model completely disconnects atlassian from its developer friendly attitude you have long insisted.
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